​                                     Warranty  


Product Warranty:

Loong Sails extends a comprehensive international warranty of four years against manufacturing defects in workmanship. Within this warranty period, we undertake the repair of any manufacturing faults at no charge. However, please refer to the "Not Covered Warranties" section for exceptions. If the product cannot be repaired, we will provide a replacement equivalent or similar to the original item.

Safety and Usage Advisory:

At Loong Sails, we emphasise that the usage of our products comes with inherent risks. Users are expected to have read and understood all safety guidelines. Responsibility for usage and any associated risks rests with the user. Individuals unable to assume a competent and accountable individual must supervise this responsibility. Users are solely accountable for their actions and decisions. It is crucial to thoroughly read all accompanying instructions and warnings and acquaint oneself with the proper use, capabilities, and limitations of the product. Seek expert instruction if necessary. Contact Loong Sails for guidance in case of uncertainty. Any alteration to the product is strongly discouraged, as failure to adhere to these warnings can result in severe injury or fatality.

Factors Affecting Product Longevity:

Certain factors may diminish the lifespan of your gear:

  • Prolonged exposure to sunlight
  • Instances of crashes and wipeouts
  • Abrasion caused by saltwater/air and harsh environments

Maintenance Recommendations:

To ensure prolonged usage of Loong Sails products, we provide safety and maintenance advice. After exposure to saltwater or salt air, it's essential to thoroughly rinse and dry textile products and apply appropriate lubrication to metal parts as needed. Timely repair of damaged gear is crucial. If you have doubts about your gear's reliability, consult and repair it at a trusted local shop.

Note Regarding Defective Products:

Under normal use and proper care, if a product is found to be defective, Loong Sails reserves the right to repair, replace, or refund the product at its sole discretion. The Warranty Department makes the decision concerning repair, replacement, or refund upon receiving the defective product.

Exclusions from Warranty: The warranty does not cover the following instances:

  • Damage due to reasons other than material or workmanship defects
  • Use in commercial, rental, teaching, or instructional programs or activities
  • Damage resulting from exposure to sunlight, mishandling, improper storage, or failure to follow instructions
  • Products classified as secondhand
  • Normal wear and tear, including scratches and fading
  • Products repaired by a non-authorized service

Warranty Returns Procedure:

To initiate a warranty return, kindly take a photo of your cleaned and dried product, along with proof of purchase and send us an email. Our team will assess the product and coordinate its return to our head office in England on your behalf.