LOONG SAILS-UK LIMITED

Warranty

Warranty Claim Form

Only one claim per submission will be processed.

Picture of the claim is mandatory for us to evaluate.

It is in our right to disapprove any cliam request that is found incorrect or fraud.

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Thank you for your response. ✨

Nature of the Claim
Is the Sail Still Usable
Type of Use

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FAQ

How long does a warranty claim take?

The time required depends on the nature of the issue. Minor repairs may be resolved quickly, while a remake may require additional time for technical review, production, and shipping.

Can I arrange my own repair locally?

You must contact Loong Sails before arranging third-party repair work. Unauthorised repairs or alterations may affect or void warranty coverage.

Do I need to return the sail?

Not always. In some cases, photos, video, and measurements are enough for assessment. In other cases, we may ask for the sail or product to be returned for inspection.

What information do I need to submit with a claim?

Please provide your order details, a description of the issue, clear photographs, and details of the conditions in which the issue occurred. We may request additional technical information where needed.