Effective Date: 01/01/2020
Last Updated: 07/04/2024
At Loong Sails-UK Limited (“Loong Sails,” “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us through other channels.
Information We Collect
We collect different types of personal data depending on how you interact with us, including:
- Personal Identification: Name, contact details (email, phone number, and address)
- Payment Information: Credit card details or other payment information
- Transaction History: Details of your orders and purchases
- Communication Preferences: Preferences for receiving marketing communications
- Additional Information: Any other data you provide voluntarily (e.g., through forms, inquiries)
We collect this information when you make a purchase, sign up for newsletters, or communicate with us via email or our website.
How We Use Your Information
We use your information for legitimate business purposes, including:
Legal Compliance: To comply with applicable laws and regulations.
Order Processing: To process and fulfil your purchases or service requests.
Customer Communication: To communicate with you regarding orders, products, services, and promotional offers.
Customer Support: To respond to your inquiries and provide effective customer service.
Website & Product Improvement: To improve our website functionality, product offerings, and services based on user interaction.
Marketing: To send newsletters and other marketing communications (if you have opted in).
Disclosure of Information
We may share your personal data with third-party service providers who assist us in business operations such as payment processing, order fulfilment, website management, and customer support. Your data may also be disclosed for legal reasons, including responding to lawful requests from law enforcement, complying with regulatory obligations, or protecting our rights.
Data Security
We employ industry-standard technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Your Choices
You have the right to access, update, correct, or delete your personal data. Additionally, you may opt out of receiving marketing communications from us at any time by following the instructions provided in the communications or contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, track website traffic, and improve site performance. You can control cookie preferences through your browser settings. Please review our Cookies Policy for further details.
International Transfers
Your personal data may be transferred to, and processed in, countries outside of your residence, including countries that may not offer the same level of data protection. We ensure that appropriate safeguards are in place when transferring your data internationally.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or comply with legal requirements. The retention period will depend on factors such as the nature of your interaction with us and the applicable legal obligations.
Your Rights
Depending on your location, you may have specific rights concerning your personal data, such as the right to access, correct, delete, restrict processing, or object to the processing of your data. You may also have the right to data portability. To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly to stay informed of any updates.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:
Loong Sails-UK Limited
291 Brighton Road
South Croydon, United Kingdom
CR2 6EQ
Email: [mike@loongsails.com]
Phone: [+44 075 5740 0125]
By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
